How poor communication strategy can lose you customers
I’m afraid to say that only 5 days after moving my mail and web hosting from Fasthosts to Dataflame (and my blog from WordPress to Dataflame) I am cancelling my service, and requesting a refund. The...
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My vote for best UK WordPress Hosting
Last week, I decided I wanted to move my hosting. I’d been happy with my WordPress.com blog, and my mail and web hosting at Fasthosts, but both had limitations (the WordPress.com blog had limited...
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Half my my job is looking after data
My job is relatively simple really. It’s half about people, and half about data. The data belongs to the people (as individuals or groups), and it’s my job to make sure that data is accessible and...
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The key to data best practice
Last week I posted about the difficulty of balancing data security against the right of our users to control their own IT assets, the closing question being “how do we balance the users needs with our...
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An even easier way to better passwords
Back in 2011 I blogged about an easy way to better password security, and I’ve tried to follow that procedure since then; but remembering complex passwords for over 25 accounts proved impossible, and I...
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The new parent method of project management
Almost three weeks ago, I became a father (see left Exhibit A, Laurelin Frances), and my life changed quite dramatically. As any new parent will tell you, having a baby turns even the simplest action...
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Job Applications, a managers perspective
I’ve just spent half of my day yesterday reviewing the applications for an IT job here at the Clinical School Computing Service. As I waded my way through applications both good and bad, it struck me...
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Choose your suppliers carefully
This morning the news broke that Irish food safety officials tested a sample beef burger from Tesco and found horse meat accounted for approximately 29% of the meat content. Pig was also found in...
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Making Contact
I’ve blogged in the past about communication (importance of first contact, and how communication should help you deal with service outages) and during my first year a year at the Clinical School...
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Why IT staff training should always be a high priority
Back in February, I read with surprise and disbelief that VMware’s “senior cloud infrastructure evangelist” Mike Laverick had written off employer supported training and continual professional...
View ArticleManaged systems – bringing order to chaos
A large part of the value of any good IT Service is it’s organisation; the extent to which it is predictable, consistent and effective. Over the past eight years working both in the public and private...
View ArticleApologies for the site downtime
Apologies for the downtime, it appears a plugin problem has caused my site to go down several times over the past two weeks (according to StatusCake my uptime is now 85%, which isn’t good). So far I...
View ArticleWordPress 4 and the HTTPS redirect error
Not having such a great time of it with WordPress 4.0 “Benny” and HTTPS. Earlier this evening I completed a backup of my site, then deleted it entirely, and installed from scratch (version 4.0 using...
View ArticleWordPress 4, HTTPS and Tsohost, it all works
Well, it turned out to be very simple in the end, all I had to do was ask for help. A week ago I setup my WordPress blog on Tsohost to use SSL, and I explained why in my subsequent blog. At the time...
View ArticleNew WordPress Theme Socialize
If you’ve visited the site in the past few days you’ll have noticed I’ve been experimenting with a new WordPress theme from Slocum Studio called Socialize. I’m still tweaking it (hence the slight...
View ArticleHow to manage emails
It’s everywhere. You can’t get away from it. It never stops. It can contain the most trivial of information, or the most important thing you’ll read that week. A recent study concluded we spend 28%...
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